Terms and privacy
Version 2026-10-09-v3.1.1. These terms apply to bookings made through this website with Laurence Stolzenberg, DO, M.Sc.
Service and availability
Individual educational tutoring for medical board examinations. This is not medical care, an official examination service, or a guarantee of an examination result. COMLEX-USA® is a registered trademark of the National Board of Osteopathic Medical Examiners; USMLE® is a joint program of FSMB and NBME; MCCQE and NAC are programs of the Medical Council of Canada. These names are used only to identify the exams this tutoring prepares for. This is an independent tutoring service, not affiliated with or endorsed by NBOME, NBME, FSMB or the Medical Council of Canada.
Every appointment requires the tutor's acceptance. Requests must be at least one hour ahead and no more than 60 days ahead. Unaccepted requests expire at the earlier of 96 hours after submission or the scheduled start, without charge. You may withdraw an unaccepted request without charge.
Short-notice acceptance is unlikely, especially outside US Eastern evening hours. Dr. Stolzenberg is a radiology resident whose clinical schedule can include evenings, nights and changing duties. Evenings are not guaranteed availability.
Prices and card authorization
The rate is $250 USD/hour. The rate shown in the booking form before you save your card, and recorded when the request is submitted, applies to that booking.
You authorize Stripe to save your card and authorize and charge it off-session under these terms. Submitting an unaccepted request does not charge a session fee. For accepted bookings, an authorization hold of 150% of the booked fee is placed within 24 hours of start, immediately when acceptance is within 24 hours. A hold can reduce available credit or debit funds. Payment authorization may require you to authenticate with your bank. An unresolved authorization must be fixed before the scheduled start; otherwise the booking cannot proceed through the platform.
Session billing
Join five minutes early for a technology check. Billing starts at the scheduled time if the tutor is ready, or when the tutor starts if later. Billing has a one-hour minimum and rounds actual billable time upward to five-minute increments. The tutor ends the session and finalizes the charge. A dropped connection alone does not finalize payment. Tutor-caused interruptions should be excluded through manual review.
The amount charged is capped at the authorized amount. Sessions do not include time beyond the booked duration plus 50% buffer. Additional time requires a separate booking. Unused authorized funds are released; your bank controls when they become available.
Cancellations, rescheduling and no-shows
Accepted bookings can be cancelled without charge more than 24 hours before their start. At or inside 24 hours, student cancellation or rescheduling incurs the full booked fee. For a short-notice accepted booking there is no free cancellation period. A student no-show incurs the booked fee after tutor review confirming that the tutor was available to provide the service. A tutor cancellation or inability to provide the service does not incur a student no-show fee.
The booking-management link lets you withdraw or cancel and displays the applicable fee before confirmation. If the request is accepted while you are withdrawing it, the page requires you to review the changed status before proceeding. Payment failures and other unresolved situations require tutor review; they are not permission for unlimited repeated charges.
Contact tutor@comlextutor.com promptly about an incorrect charge or service interruption. Appropriate corrections and refunds are processed through Stripe. A cancellation policy does not remove rights that applicable law provides.
Privacy and retention
We collect your name, verified email, requested time, selected exams, notes, report-delivery metadata and billing-consent records, including timestamp, terms version and IP address. These support scheduling, tutoring, payment administration and dispute handling.
Stripe handles card data; our application stores Stripe identifiers rather than full card numbers. Cloudflare hosts the website, database and temporarily processes report uploads. Reports are emailed as attachments through Resend to the tutor; file contents are not retained in our application database or object storage. Resend also sends transactional emails. 8x8 JaaS supplies video meetings. The shared whiteboard is provided by Excalidraw in a separate tab; its room link is private and must not be shared. These providers process data under their own privacy policies and may use infrastructure outside your country.
Report-delivery metadata and tutoring notes are scheduled for deletion from application storage after 90 days. Emailed reports are retained in the tutor’s inbox and are not covered by that automated deletion. Unsubmitted application drafts are deleted after 48 hours. Basic booking, payment and consent records may be retained for up to seven years for accounting and disputes. Provider records and backups follow the provider's retention practices. Resend emails can contain booking information and report attachments. Only send information necessary for tutoring.
Recording, streaming and transcription are not enabled by this application. Do not upload patient information, passwords, or unnecessary identifiers. Use material you are entitled to share and follow examination confidentiality rules. Tutoring never uses, requests or discusses actual or recalled examination questions; do not share them in a session, a note or an upload. A session in which a student does so may be ended. Keep your private session and booking links confidential.
For privacy requests, corrections or deletion requests, contact tutor@comlextutor.com. Some financial or dispute records may need to be retained. The service uses essential session cookies for tutor administration and security verification through Cloudflare Turnstile.
Contact
Laurence Stolzenberg, DO, M.Sc.
tutor@comlextutor.com
Rochester, New York, United States.